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Thread: Windows 10 "freeze - thaw - freeze - thaw" on Toshiba Satellite C655D-S5130

  1. #1

    Windows 10 "freeze - thaw - freeze - thaw" on Toshiba Satellite C655D-S5130

    Hello All,

    I've reached the end of my personal resourcefulness on this one. The C655D-S5130 is a very basic machine with an AMD E-240 APU and AMD Radeon HD 6310 graphics. It originally came equipped with Windows 7 and "fell victim" to an upgrade to Windows 10 during the brief "hitting the red X dismissed GWX with implicit consent" period.

    It had been essentially non-functional since. I decided to see if I could revive this machine if possible and found that it was still pre-anniversary update, CPU usage was typically in the very high 90s to 100%, and the processes hogging the CPU were the Antimalware Service Executable (which I didn't cure with the techniques I found) and one related to Windows Update (Windows Module Installer Worker) that I did cure.

    SFC came out entirely clean. I decided to force an Anniversary Update, which did apply just fine, but the behavior noted in the subject did not resolve. I have since done a full Reset with the "keep my files" option, which removed a lot of applications, but the freeze-thaw cycles remain.

    The AMD autodetect utility cannot find a suitable driver for this hardware.

    CPU usage remains very near 100% at virtually all times, even when the system is responsive. The things that are "the hog or hogs" varies. Right now it's back to Windows Module Installer Worker, which keeps jumping to between 40% and 85%. Other times it's back to the Antimalware Service Executable while at other times it can be Windows Explorer, Task Manager, or some random other process taking 30% or more of CPU at a given moment.

    I'm pretty much ready to declare this machine dead, but thought I'd ask here to see if anyone has experienced this sort of thing either on this hardware or other hardware that had some sort of simple solution. If there's something I can or should try please let me know. This challenge is not worth the effort other than as a learning experience as the machine was ultra-low-end to begin with (and I'm doing this for a family member, not a client).

  2. #2

    Windows 10 "freeze - thaw - freeze - thaw" on Toshiba Satellite C655D-S5130

    I see three options.

    Wipe the drive and do a clean install of Windows 10 using the Media Creation Tool.

    Wipe the drive and reinstall Windows 7 if the COA sticker on the computer still has a legible key

    Wipe the drive and install a linux distro like Mint especially if the user only does occasional browsing and email

  3. #3

    Windows 10 "freeze - thaw - freeze - thaw" on Toshiba Satellite C655D-S5130

    Thanks for the suggestions. In this case, though, I can't pursue any of them because there are no user data backups and I can't make one without an external drive (and I'll be leaving before one could be acquired).
    I think that the Windows 7 sticker on the bottom still has a legible key, but I'll have to check again.

  4. #4

    Windows 10 "freeze - thaw - freeze - thaw" on Toshiba Satellite C655D-S5130

    The Win7 license key is still very plainly visible on the sticker on the bottom of the laptop. At least that gives the option of a later return to Windows 7.

    Something interesting, though, is that the freezes seem to be entirely at the user interface level: the mouse and screen. If, for instance, you have a download going on or an install process in progress, these clearly keep blithely going along even when you can't directly interact with the machine. When it comes back progress bars instantly jump or percentage counters do the same. If you've typed characters into text boxes which didn't appear they instantly fill in (so they're buffering somewhere [just did this from the second f of "buffering" all the way through "somewhere" during a freeze period).

    If that behavior sounds familiar, as opposed to the system freezing and never coming back, or coming back at precisely the same spot where it was when the freeze occurred, and you have ideas of what a solution might be please share.

  5. #5

    Windows 10 "freeze - thaw - freeze - thaw" on Toshiba Satellite C655D-S5130

    Sounds like a video driver issue. People on the AMD forum have been complaining about the Windows 10 driver for the 6310.

  6. #6
    Have you tried this?

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